MTS transcriptionists and managers are trained in HIPAA (Health Insurance Portability and Accountability Act) requirements for patient record privacy and confidentiality. MTS processes and services are HIPAA-compliant.

Mary Lou Tunnicliffe, Founder. Trained in medical transcription at a hospital in Northern Michigan, Tunnicliffe has experienced every aspect of healthcare documentation. She maintains close contact with long-time clients and even fills in as a transcriptionist from time to time.

Loren Tunnicliffe, President, CEO, and Privacy Officer. Loren learned the family business as a part-time transcriptionist in high school. After graduating from the University of Texas Arlington with a degree in mathematics, he joined the company to manage day-to-day operations as well as business development.

Christy Cole, RHIA, Project Manager and Director of TxMTI. Christy coordinates both internal and external projects for the growth and development of MTS of Texas. She is the director and primary instructor for Texas Medical Transcription Institute (TxMTI), the MTS training program. Christy received a Bachelor's in health information management from Texas State University and has worked as an assistant HIM director at an East Texas hospital.

Cynthia Gonzales, Production Manager. Cynthia is a traffic cop of sorts, analyzing incoming job requests and assigning jobs to contract transcriptionists based on their availability and specialties. She's worked in the medical field for 25 years, including family practice. Cynthia is a member of PAHCOM (Professional Association of Healthcare Office Management).

Alice Elaine Olson, CMT, FAAMT, Quality Assurance Manager.  Elaine's extensive background and experience provide the continuous quality assurance checks that are necessary to provide accurately transcribed documents to MTS clients.  She is the client/MT liason for all QA issues.  Elaine was one of the first to receive the AHDI Fellow award and from 2005-2007 served as the Executive Director of Medical Transcription Industry Association (MTIA).

Julie Loiseau, Production Manager.  Julie comes from a quality assurance background to manage the flow of transcription.  She worked in the legal field for many years as well as the front desk in physicians' offices.

Patty Greenstein, National Account Manager.  Patty is a seasoned sales professional who comes to MTS of Texas with over 15 years experience as an Account/Client Executive from the telecommunications industry.  Patty is responsible for the sales and marketing activities, building client relationships, and contract negotiations.  Patty has a strong commitment to customer service through excellence, integrity and a superior work ethic.

More than 20 years ago, Mary Lou Tunnicliffe was working as a contract medical transcriptionist at a hospital in Austin, Texas. With a family to raise, she wanted more control over her schedule along with work-at-home flexibility.

So Mary Lou started her own transcription business, Medical Transcription Service, and began hiring transcriptionists as word of mouth caused business to flourish.

Today, MTS is still a family-owned business. But with more than 130 transcriptionists and some leading hospital systems, clinics and private practices as clients, MTS is becoming a force in the medical-transcription industry. MTS is one of the first medical transcription service companies to offer its own training and internship program.